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At Epic Research we value our customer's and are committed for providing world class services. While we take our accuracy seriously, our clients should realize that we do NOT offer a 100% guarantee on our calls and hence cannot offer any refund on subscriptions regardless of the individual client's performance. Please note that all sales are final. Epic Research offers 3 days worth of free trial and evaluation for our clients to ensure that our products and services will meet their needs & expectations before they pay for a subscription. By accepting and taking advantage of the free trial and making a payment for the subscription, you agree that there will be ABSOLUTELY NO REFUNDS and/or CANCELLATIONS.
We request our esteemed customers to fully evaluate the 3 days free trials and ensure that our product satisfies their expectations. Once a service has been subscribed to and a payment has been made for the same, the client will start receiving the calls that they asked for. If for some unforeseen reason, the client is not satisfied with our services, they may call us to seek direction on future calls. We will put our best effort to increase the satisfaction levels in such cases. However, any request by the client to cancel a service or get a refund will NOT be accepted in any case.
In an unlikely event that after payment, service for a client is not started for technical reasons beyond the control of Epic research or if Epic Research decides not to start service for a specific client, the client will be paid back as soon as possible. This will not be applicable if the client is not able to receive sms on the number provided by the client because of client's phone out of service/network status. If the records from our SMS service provider indicate that service sms were sent to the number that client provided, we will deem that as delivery of service from our end and will not entertain any refund based on non delivery of SMS.
We strongly recommend to our visitors / potential clients, that before making a payment, they must :